Shipping policy

We aim to deliver your favorite sweets quickly, safely, and reliably. Our shipping policy outlines how orders are processed, shipped, and tracked to ensure transparency and a smooth experience every time you shop with us.

Order Processing Times

Once your order is placed, our team will prepare it for shipment within 1–2 business days.
Please note:

• Orders are processed Monday through Friday, excluding public holidays.

• Orders placed after 5:00 PM EST will begin processing on the next business day.

You will receive a notification once your order has been shipped.

Shipping Locations

At this time, Solferantine ships only within the United States.

• We do not offer international shipping.

• We also do not provide local delivery or in-person pickup options.

Shipping Options & Delivery Times

We offer the following domestic shipping options within the USA:

Delivery times may vary based on your location and the carrier’s service availability.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Your selected shipping method

• Delivery address

• Order weight and packaging

If promotional free shipping is available (for example, orders above a certain threshold), the offer will be clearly displayed on our website and during checkout.

Order Tracking

Once your package has shipped, you will receive a shipping confirmation email with a tracking number.
You can use this tracking information to monitor your delivery in real time.

If you do not receive tracking details within the expected timeframe, please contact our support team.

Returns, Changes, and Cancellations

We want every customer to enjoy their Solferantine experience. Please keep the following in mind:

• For information on product returns, exchanges, or damaged items, please refer to our Refund Policy page.

• If you need to modify or cancel an order, contact us as soon as possible.
  Once an order has shipped, changes and cancellations may not be possible.

Delayed Deliveries & Service Interruptions

Shipping delays can occasionally occur due to factors outside our control, such as:

• Weather events

• Carrier disruptions

• Seasonal peak volumes

If your delivery is delayed beyond the estimated window, we’ll work with you and the carrier to resolve the issue as quickly as possible.

Need Help?

If you have questions about shipping, delivery timelines, or tracking your package, feel free to contact our customer support team through our Contact Us.

We’re always here to assist!